Action Plan to Improve Communication Skills in the Workplace

In today's business environment, effective communication is the foundation of success. The ability to convey ideas clearly, listen actively, and understand other's perspectives is essential for achieving workplace goals and fostering strong relationships. Whether you are a team leader, manager, or entry-level employee, having strong communication skills can significantly impact your career growth and overall workplace productivity.
Action Plan to Improve Communication Skills in the Workplace is a comprehensive guide designed to equip you with the tools and strategies to enhance your communication abilities. This actionable plan will provide practical steps to develop and refine your communication skills, allowing you to excel professionally.
Action Plan to Improve Communication Skills in the Workplace
Action Plan to Improve Communication Skills in the Workplace

Understanding the Importance of Workplace Communication

Before implementing an action plan, it's crucial to understand why communication skills are so vital in the workplace. 
According to a recent study by the Project Management Institute, ineffective communication is the primary contributor to project failure one-third of the time and negatively impacts project success more than half the time. Furthermore, companies with effective communication practices are 3.5 times more likely to outperform their peers.

Statistics Highlighting the Need for Strong Communication Skills

Statistics further emphasize the importance of effective communication in the workplace:
  • 86% of employees and executives cite a lack of collaboration or ineffective communication for workplace failures (Salesforce).
  • Miscommunication costs companies with 100 employees an average of $420,000 annually (Holmes Report).
  • 97% of workers believe communication impacts their task efficacy daily (Interact/Harris Poll).
  • Companies that communicate effectively are 4.5 times more likely to retain the best employees (Watson Wyatt Study).

The 5 Essential Communication Skills for Workplace Success

Action Plan to Improve Communication Skills in the Workplace
Action Plan to Improve Communication Skills in the Workplace

1. Active Listening

2. Clarity and Concision

3. Empathy and Emotional Intelligence

4. Nonverbal Communication

5. Feedback

Now, let's make a detailed action plan to improve these critical communication skills.

Action Plan to Improve Your Communication Skills

Action Plan to Improve Communication Skills in the Workplace
Action Plan to Improve Communication Skills in the Workplace

Step 1: Assess Your Current Communication Skills

Before you can improve, you need to know where you stand. Take the time to honestly evaluate your current communication abilities.

Action Items:
  • Complete a self-assessment questionnaire focusing on communication skills.
  • Ask for feedback from colleagues, supervisors, and subordinates.
  • Review past performance evaluations for comments on communication.
  • Identify specific areas where you struggle or receive consistent feedback.

Step 2: Set SMART Goals for Improvement

Based on your assessment, set Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals for enhancing your communication skills.

Example SMART Goal: "Improve my active listening skills by practicing summarization techniques in at least three meetings per week for the next month, resulting in a 20% increase in my ability to accurately recall key points from discussions."

Step 3: Develop Active Listening Skills

Active listening is fundamental to effective communication. It involves fully concentrating on, understanding, responding to, and remembering what is being said.

Action Items:
  • Practice the RASA technique: Receive, Appreciate, Summarize, Ask.
  • Minimize distractions during conversations (put away your phone, close unnecessary tabs).
  • Take notes during important discussions.
  • Paraphrase and summarize key points to ensure understanding.

Step 4: Enhance Clarity and Concision in Communication

Clear and concise communication helps prevent misunderstandings and saves time.

Action Items:
  • Use the BRIEF model: Background, Reason, Information, End, Follow-up.
  • Practice eliminating filler words (um, uh, like) from your speech.
  • Use bullet points in emails and presentations to organize information.
  • Ask a colleague to review important written communications before sending them.

Step 5: Foster emotional awareness

Understanding and managing emotions - yours and other's - is crucial for effective workplace communication.

Action Items:
  • Practice recognizing and naming emotions in yourself and others.
  • Use "I" statements to express feelings without blaming others.
  • Take a moment to consider other's perspectives before responding.
  • Attend workshops or read books on emotional intelligence.

Step 6: Improve Nonverbal Communication

Nonverbal cues, including body language, tone of voice, and facial expressions, can significantly impact how your message is received.

Action Items:
  • Practice maintaining appropriate eye contact.
  • Be aware of your posture and aim for an open, engaged stance.
  • Match your facial expressions to the tone of your message.
  • Record yourself during presentations to analyze your nonverbal communication.

Step 7: Master the Art of Giving and Receiving Feedback

Constructive feedback is essential for growth and improvement in the workplace.

Action Items:
  • Learn and practice the SBI (Situation-Behavior-Impact) feedback model.
  • Ask for specific feedback on your communication skills regularly.
  • Respond to feedback graciously, even when it's difficult to hear.
  • Offer constructive feedback to others when appropriate.

Step 8: Leverage Technology for Better Communication

In today's digital workplace, it's crucial to effectively use various communication tools.

Action Items:
  • Familiarize yourself with your organization's preferred communication platforms.
  • Learn best practices for video conferencing, instant messaging, and email etiquette.
  • Use project management tools to streamline team communication.
  • Explore productivity apps that can enhance your communication efficiency.

Step 9: Continuous Learning and Improvement

Communication skills development is an ongoing process. Make a commitment to continuous learning and improvement.

Action Items:
  • Attend communication skills workshops or webinars.
  • Read books on effective communication (e.g., "Crucial Conversations" by Patterson et al.).
  • Join a public speaking club like Toastmasters.
  • Seek out mentorship opportunities within your organization.

Step 10: Practice, Evaluate, and Adjust

Implementing your action plan is just the beginning. Regularly practicing, evaluating your progress, and adjusting your approach is key to long-term improvement.

Action Items:
  • Keep a communication journal to track your progress and challenges.
  • Set regular check-ins with yourself to review your SMART goals.
  • Adjust your action plan based on feedback and self-reflection.
  • Celebrate your successes and learn from your setbacks.

Sample 30-Day Action Plan for Improving Communication Skills

1 Week:
  • Complete a communication skills self-assessment.
  • Set 3 SMART goals for improvement.
  • Start practicing active listening in at least one meeting per day.
  • Read one chapter of a book on effective communication.
2 Week:
  • Implement the BRIEF model in all written communications.
  • Practice eliminating filler words in conversations.
  • Attend a workshop on emotional intelligence.
  • Start a communication journal.
3 Week:
  • Record yourself giving a presentation and analyze your nonverbal communication.
  • Practice giving feedback using the SBI model with a trusted colleague.
  • Explore and start using a new productivity app for better communication.
  • Join a public speaking club or attend a meeting.
4 Week:
  • Conduct a mid-point review of your SMART goals.
  • Ask for feedback from your supervisor on your communication progress.
  • Practice all learned skills in various workplace scenarios.
  • Reflect on your progress and adjust your action plan as needed.


Improving your communication skills in the workplace is a valuable investment in your professional development. By following this action plan and consistently practicing these skills, you'll be well on your way to becoming a more effective communicator. Remember, the key to success is persistence and a willingness to learn and adapt. Start implementing these strategies today, and watch as your workplace relationships, productivity, and career opportunities flourish.


1. What is an action plan for improving communication skills?

An action plan for improving communication skills is a structured approach that outlines specific steps and strategies to enhance communication abilities in the workplace.

2. Can you provide a sample action plan to improve communication skills?

Certainly! Here's a sample action plan for improving communication skills:
Assess current skills.
1. Set SMART goals.
2. Enhance active listening.
3. Develop clarity and conciseness.
4. Cultivate empathy and emotional intelligence.
5. Improve nonverbal communication.
6. Master feedback and conflict resolution.
7. Utilize technology for communication.
8. Embrace continuous learning.

3. How can communication be improved in the workplace? 

Communication in the workplace can be improved by encouraging open channels, providing training, promoting active listening, establishing clear protocols, encouraging feedback, utilizing technology, and fostering a positive work culture.

4. What action is required for effective communication? 

Actions for effective communication include active listening, clear expression, seeking clarification, using appropriate nonverbal cues, empathy, providing feedback, and adapting communication styles.

5. What are the five skills necessary for successful communication in the workplace? 

The five essential skills for successful workplace communication are active listening, clarity, empathy, nonverbal communication, and feedback.

6. How can I become a better communicator at work? 

To improve communication at work, practice active listening, seek feedback, develop clarity, cultivate empathy, pay attention to nonverbal cues, adapt to different situations, and pursue continuous learning.

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